Privacy policy

FRESHMARKOM LTD places particular importance on protecting your personal data. This policy describes how your data is collected, used and protected when you use the freshmarkom.fr website, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act of 6 January 1978 as amended.

1. Data controller

The controller of your personal data is:

FRESHMARKOM LTD
Basepoint Business Centres, Shearway Business Park
Shearway Road, Folkestone, England CT19 4RH
United Kingdom
Company Number: 12625429
Email: sanchu.tsa@freshmarkom.com

2. Data collected

We collect the following data:

Data you provide voluntarily:

• Identity: last name, first name, role
• Contact details: email address, phone number, company name
• Project data: type, budget, timeline, description, status
• Any content of your message via our forms

Data collected automatically:

• Connection data: IP address, browser type and version, operating system, referring page
• Technical data: server logs, timestamps, visit duration

3. Purposes and legal bases

Purpose	Legal basis
Respond to your quote or contact request	Pre-contractual measures at your request
Deliver our services if you become a client	Performance of the contract
Send you information useful to your project	Legitimate interest
Improve the site and our services	Legitimate interest
Comply with our legal and accounting obligations	Legal obligation

4. Retention period

Data	Period
Unconverted prospects	3 years from the last contact
Active clients	Duration of the contractual relationship
Accounting data (invoices, contracts)	10 years after the end of the relationship
Server logs	12 months

5. Data recipients

Your data is only accessible to authorised personnel of FRESHMARKOM LTD and to our strictly necessary technical subprocessors:

• Supabase Inc. (United States, EU hosting): database
• Resend Inc. (United States): transactional email sending
• Cloudflare Inc. (United States, Europe): security and anti-spam (Turnstile)
• Upstash Inc. (Europe): anti-abuse rate limiting
• IONOS SARL (France): website hosting

All our subprocessors are bound by contractual clauses compliant with the GDPR. Transfers outside the EU are governed by Standard Contractual Clauses approved by the European Commission.

6. Your rights

In accordance with the GDPR, you have the following rights:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to object to processing
• Right to portability of your data
• Right to define post-mortem directives

To exercise these rights, contact us at: sanchu.tsa@freshmarkom.com

We will respond within a maximum of 30 days.

7. Complaint

If you believe your rights are not being respected, you may lodge a complaint with the CNIL:

Commission Nationale de l'Informatique et des Libertés
3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07
www.cnil.fr

8. Security

FRESHMARKOM LTD implements technical and organisational measures to protect your data: HTTPS encryption, regular backups, restricted access, anti-spam, protection against common attacks.

9. Changes

This policy may be updated at any time. The date of the last update appears at the bottom of the document.